Shipping Policy

Effective Date: July 13, 2026

Thanks for shopping at The Cup Store! We’re committed to delivering your order accurately, efficiently, and affordably.

Processing Time

Standard custom orders are processed within 7–10 business days after proof approval. Blank items typically ship within 1–2 business days. You’ll receive a notification once your order ships.

*Rush production and expedited shipping may be available at an additional cost.

Time-Sensitive Orders

If your order is for an event, please provide your event date at checkout.

Important: If your order enters production without an event date being provided, we cannot guarantee delivery by your requested event date.

Shipping Rates

  • Standard and expedited shipping options are available.
  • Shipping costs are calculated at checkout based on order size, destination, and selected shipping method.
  • From time to time, The Cup Store may offer shipping promotions or special offers. Any active promotions will be displayed on our website and include applicable terms and conditions.
  • Large or bulk orders may qualify for additional shipping savings. Contact our team for more information.

Note: Shipping times may vary depending on your location, carrier availability, and selected shipping method.

Conventions & Tradeshows

Please note, we do not ship to convention centers, tradeshows, and expos. If the delivery address is to the following, we will require an alternative address.

Delivery Issues

We do our best to accommodate event dates by shipping orders as early as possible; however, estimated transit times may vary depending on destination and carrier conditions.

Please ensure your shipping address is complete and accurate at checkout. We are not responsible for delays or lost shipments due to incorrect or incomplete addresses.

The Cup Store is not responsible for shipping delays caused by weather, carrier disruptions, customs clearance, labor shortages, high-volume periods, or other circumstances beyond our control.

If your order arrives damaged or is lost in transit, please contact us within 5 business days of delivery.

Order Tracking

Once shipped, tracking information will be sent via email. Please allow 24–48 hours for tracking updates.

International Shipping

We currently ship within the United States and Canada only. International customers outside these regions must provide a freight forwarder.

Shipping Promotions

Shipping promotions may be offered periodically. Any available promotions, discount codes, and applicable terms will be displayed on our website during the promotional period.

Need Help?

Questions? Contact us at info@thecupstore.com or through our Contact Us page.

Please also review our FAQ page for additional information.

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